Shipping & Returns

Shipping & delivery

Please be aware that we currently only sell to customers in the Netherlands but this might change in the future.
The delivery times of the articles on this marketplace are between 1 and 5 working days, but in most cases items are delivered within 3 working days.

Right of return

In case you want to return the items you ordered, you are free to return them within a return period of 14 days. The return period begins upon receipt of the goods.

To request a refund or exchange please email hello@avani.online with your order reference number, the name of the items you would like to return and the reason for the refund/exchange.

Please note that items must be unused and returned in the original packaging.

Sealed products which have been opened, e.g. beauty products are not suitable to be returned unless faulty. 

Once a refund has been approved, you will receive the appropriate amount within 7 days of the item being received by the brand. The money will be transferred back to you the same way as your original payment method.

In case of an exchange, you will receive the item in the normal delivery time.  

Return Shipping

For returns we will deduct 3,95€ from the purchase amount to be refunded. We share the costs of the return shipment with you because we want to prevent unnecessary shipping and thus limit CO2 emissions and waste.

Please see Terms of Service for more information on things like transport damge, warranty, etc.Terms of service

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